24 Hour Assistance

If urgent treatment is required which is not available locally our plans provide cover for Emergency medical evacuation to your country of choice within your area of cover.

In the first instance you must contact the Assistance Service Providers as shown above and have the following information at hand.

In the event of all evacuations the following details will be necessary:

1. Members name, date of birth, and nationality
2. Policy number and expiry date
3. Date of illness / accident
4. Nature of problem

In the event of an overseas evacuation the assistance provider will also need to know:

1. Name and number of Hospital where you intend to go
2. Treating Doctor’s name
3. Name of patients own doctor, if any

The Assistance company will advise what action needs to be taken, and will make arrangements for air tickets to be purchased, if necessary. They can also make arrangements for Hospital admissions.

In the event of any evacuation, ALL COSTS MUST BE PRE APPROVED

FAILURE TO DO SO COULD RESULT IN YOU PAYING SOME OF THE CLAIM

For all our out-patients claims Worldwide For all our in-patient claims within East Africa* For all assistance services within Africa *East Africa: Kenya, Uganda and Tanzania	For all in-patient claims outside East Africa* For all assistance services outside Africa
JWS Worldwide Healthcare Claims Department Mobil Plaza, 1st Floor, Muthaiga, Nairobi P.O. Box 16658-00620, Nairobi, Kenya   24Hr Mobile:     +254 (0) 733 278682 +254 (0) 729 666333   Tel:   +254 (0) 20 3750062 +245 (0) 20 8011006/7/8/9   Fax: +254 (0)20 3750062 Email: claims@jwshealthcare.com	JWS Worldwide Healthcare Cega Group Funtington Park Cheesmans lane Chichester, West Sussex PO18 8UE UK 24Hr Tel: +44 (0)1243 621183 Fax: +44 (0)1243 773169 Email: jwshealthcare@cegagroup.com

Download Claim Form|Evacuation & Repatriation |Claims

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